Thank you for shopping at pannova.shop.
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Returns

• You can request a return within 14 days of receiving your item.

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it.

• Proof of purchase (order number or invoice) is required.

Return Process

To start a return, please contact our support team at
📧 admin@pannova.shop or call 📞 +353858863943.
We will provide you with the return instructions and address.

Please note that customers are responsible for the return shipping costs, unless the product is defective or incorrect.

Refunds

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed automatically to your original payment method within 7 business days.

Damaged or Incorrect Items

If you received a damaged or incorrect product, please contact us immediately at admin@pannova.shop with photos of the item and packaging. We will send a replacement or issue a full refund.

Exceptions

Certain items such as perishable goods, custom-made, or clearance items cannot be returned.

Contact

For any questions about our return policy, please contact us at:
📧 admin@pannova.shop
📞 +353858863943
📍 7 Desmond Grove, Lisduggan Big, Waterford, X91 H93H, Ireland