Privacy Policy

Last updated: November 2025

At pannova.shop, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number, billing and shipping address.

  • Payment Information: payment details are securely processed by our payment partners. We do not store your card data.

  • Technical Data: IP address, browser type, device information, and website usage statistics.

  • Order Information: details of products purchased, order dates, and delivery information.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchase or inquiries

  • Improve our products and website experience

  • Comply with legal and tax obligations

  • Prevent fraud and ensure payment security

3. Cookies

Our website uses cookies to enhance your browsing experience.
You can choose to accept or decline cookies in your browser settings.
Cookies help us remember your preferences and improve our website performance.

4. Data Security

We use secure SSL encryption and trusted payment gateways to keep your personal data safe.
Only authorized personnel have access to your information.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy — typically up to 5 years for accounting and legal compliance.

6. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share it only with:

  • Payment processors and delivery partners (to complete your order)

  • Legal authorities if required by law

All third parties are required to handle your data securely and lawfully.

7. Your Rights (EU GDPR)

As a customer located in the European Union, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Request a copy of your stored data

To exercise any of these rights, contact us at admin@pannova.shop.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:
📧 admin@pannova.shop
📞 +353858863943
📍 7 Desmond Grove, Lisduggan Big, Waterford, X91 H93H, Ireland

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